Altron FinTech’s zero-downtime inverter solution: Elevating the future of business continuity
Altron FinTech strives to deliver an improved customer experience and simplified business continuity with all of its initiatives.
We hear our customers, see their business pain points, and design our solutions accordingly – guaranteeing these solutions are always business continuity driven.
In a world where financial operations can’t afford any disruptions, our latest campaign focuses on keeping our customers’ businesses running when load-shedding strikes during business hours.
Our commitment to always-on business continuity is unwavering, and we’ve tailored our technologies to address the pressing challenges our customers face directly.
Our primary goal? To eliminate disruptions, empower our customer’s operations, and enhance the overall experience they have with us.
At Altron FinTech, we’re not just providing solutions; we’re reshaping and simplifying the future of uninterrupted financial transaction processing.
We recently sat down with Johan Gellatly, Managing Director at Altron FinTech. Johan’s dedication to placing our customers at the pinnacle of exceptional customer experience is commendable.
In our conversation, he delved into the significance of this campaign and its role in elevating the customer experience with Altron FinTech solutions.
What inspired you to run this inverter campaign – which is focused on uninterrupted power supplies for businesses?
We started off with this campaign after assessing our customers’ abilities to conduct their business when there is loadshedding during business hours.
We investigated how much businesses stand to lose in these periods, and were surprised at how many customers are struggling significantly with the challenges of loadshedding.
This was having a major effect on their businesses – both commercially and in terms of keeping their doors open.
Our solutions are power- and computer-driven solutions, so if our customers are unable to connect to the internet and power up their devices, they can’t operate.
Having a powered-up and resilient EFTPOS system is a little easier, because we can give them an extra battery.
Our other solutions proved to be a little more reliant on a consistent supply of electricity.
We set some criteria for ourselves and asked ourselves what this kind of solution would look like, as we didn’t want a solution that would prove to be business intrusive and difficult for the customers to set-up, manage or install.
Furthermore, the most important challenge for these customers is always cost.
We wanted to offer a loadshedding solution that was cost-effective, easy to install and operate, and efficient for our customers.
This is how we came up with our non-intrusive business inverter solution.
What pain point are we trying to solve by offering this solution?
First, of course, we wanted to keep our customers’ doors open – and their businesses transacting – when loadshedding strikes during business hours.
The unintended use cases that emanated from this solution are rife. Because the inverter is small and mobile, it can easily be moved from location to location without any hassle.
Its simple non-intrusive plug and play process makes it one of the easiest answers to the loadshedding problems that all our customers face on a daily basis.
Hopefully our customers utilize this inverter solution in many different ways that deliver business continuity during loadshedding.
In what ways do you believe the implementation of our inverter can positively impact our customers’ businesses in terms of productivity and overall success?
We want to provide solutions that are always at the forefront of solving unforeseen speed bumps along the way for our customers, ensuring that they have a true partner experience when working with us.
This inverter is able to recharge in the shortest amount of time possible, which means the various loadshedding schedules during business hours won’t affect the battery life of the inverter as long as it is charged between downtimes.
The charge time is only 90 minutes and can provide backup power during a 4 hour downtime session of loadshedding.
The positive impact of this solution is that our customers are now not dependent on other factors in order to focus on their business. They now have control over their power supply destiny.
Having this inverter solution also sets our customers apart from their competition.
If they can keep their doors open during business hours when loadshedding strikes, and their competitors are not be able to do so, they would have more feet through their doors – supporting the growth of their business.
Where would we like to see this campaign take us as Altron FinTech?
Customer experience is one of Altron FinTech’s values. What we want to be known for in the market is that we are there for our customers.
We want to be known for having our customer’s backs when they are in need.
Our number one priority is to move with the times and continue to innovate by creating solutions that drive business continuity and growth – no matter the uncontrollable challenges that we might face.
An example of this is what we did for our customers during the Covid-19 period, where we made a concerted effort to keep our customers’ businesses running by offering alternative payment plans and reductions in fees.
In essence, we want our customers to count on us and be there for them when it matters, and this is just one of our many campaigns that deliver this.
Another example of this is that our customers now have freedom of choice in terms of where to conduct their business, as they can now choose from multiple sponsor banks.
They therefore have the peace of mind that as long as their doors are open and they have power, they can transact.
We also offer our customers business support, bridging finance should it be required, and added funeral and credit life products have been added to our existing portfolio.
We can’t fix Eskom as Altron FinTech, but what we can do is aid our customers and make available solutions that deliver business continuity when Eskom lets them down.
The Altron FinTech advantage
In conclusion, Altron FinTech’s unwavering commitment to strive to provide an exceptional customer experience, supported by our obsessive drive to craft resilient business solutions, shines through in every facet of our business.
With a deep understanding of our customers’ pain points, we relentlessly innovate solutions that directly address their needs, exemplifying our dedication to strive for seamless operations.
In a landscape where the ability to process uninterrupted financial transactions is paramount, our latest campaign, centered around providing uninterrupted power during loadshedding hours, is a testament to our customer-centric approach.
Johan Gellatly, Managing Director at Altron FinTech, embodies this ethos, driving the pursuit of unparalleled customer satisfaction.
The inception of the inverter campaign stemmed from a profound customer need and a plea for assistance to mitigate the challenges posed by loadshedding, allowing their businesses to thrive without pause.
By eliminating power disruptions, we empower our customers to navigate these obstacles and craft their success stories.
Through the introduction of the inverter solution, we tackle the pressing pain point of power interruptions head-on.
This innovative solution not only ensures operational continuity but also offers our customers the freedom of mobility and simplicity in implementation.
This transformative solution uplifts our customers’ productivity, enabling them to maintain their business operations unencumbered.
Looking ahead, Altron FinTech envisions this campaign as a testament to our unwavering support and partnership with our customers.
Our aspiration is to be recognized as their go-to partner for business continuity and growth – a partner that stands by its customers in times of dire need.
This product addition symbolizes our readiness to innovate and adapt to our unique regional challenges.
In a market flooded with fintech solutions, Altron FinTech’s distinctiveness lies in our tailored customer solution approach.
Our solutions are designed to cater specifically to the challenges faced in SADEC, ensuring that our customers receive support that is unmatched elsewhere.
As we move forward, our focus remains fixed on redefining the landscape of always-on uninterrupted financial operations.
Altron FinTech isn’t just shaping solutions; we’re sculpting a future where always-on uninterrupted transaction processing paves the way to assist our customers in striving for unparalleled growth and success.
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